Frequently Asked Questions

What materials are used to make the Deerie Moment leather watch rolls?

Deerie Moment leather watch rolls are crafted from high-quality, premium leather. Our artisans select only the finest materials to ensure a luxurious, sophisticated product that withstands the test of time.

How do I care for and maintain my Deerie Moment watch roll?

To maintain the beauty and longevity of your Deerie Moment watch roll, we recommend gently wiping it with a soft, damp cloth to remove any dirt or dust. Avoid using harsh chemicals or abrasive cleaning tools, as these may damage the leather. When not in use, store the watch roll in a cool, dry place away from direct sunlight or extreme temperatures.

Can I personalize or customize my Deerie Moment watch roll?

At this time, we do not offer personalization or customization options for our watch rolls. However, we are continually working to expand our offerings and may introduce these options in the future.

What is your return and exchange policy?

We are committed to customer satisfaction and stand behind the quality of our products. If you are not completely satisfied with your Deerie Moment watch roll, please contact our customer support team within 30 days of receiving your product to initiate a return or exchange. The watch roll must be in its original, unused condition with all packaging materials intact.

How long does it take for my order to be shipped and delivered?

After your order is placed, it typically takes 1-2 business days to process and ship. Delivery times may vary depending on your location. We will provide tracking information to help you monitor the progress of your shipment.

Is the watch roll suitable for all watch sizes?

Currently, our watch roll is designed to accommodate watch bands with sizes of 160mm and 170mm. We understand that different individuals have diverse watch size preferences, and we are committed to catering to these needs. In the future, we plan to expand our offerings to include a wider range of sizes to suit various watch dimensions. Stay tuned for updates on our expanding collection!

Are there any tax or import fees I should be aware of?

Deerie Moment offer free shipping worldwide.

Tax and import fees may be incurred depending on your location and local import legislation. We recommend checking your country's import regulations for further information on any additional charges that may be incurred. Please note that our store does not cover any additional tax or import fees that may arise. It is the responsibility of the customer to cover these costs, if applicable.

What is the importance of choosing the right size watch pillow for your watch?

Choosing the right size watch pillow is essential to ensure the proper fit and protection for your watch. A well-fitting watch pillow will securely hold your watch in place, preventing it from moving around or getting scratched. Additionally, a correctly sized pillow will help maintain the shape of your watch strap or bracelet, preventing unnecessary wear and tear.